Commusoft - Notice history

All systems operational

100.0% uptime

Web Application - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Integrations - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Support - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Mobile Application - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023
100.0% uptime

Web Application - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2023
Oct 2023
Nov 2023

Integrations - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2023
Oct 2023
Nov 2023

Support - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2023
Oct 2023
Nov 2023

Mobile Application - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

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Sep 2023
Oct 2023
Nov 2023

Notice history

View current status

Nov 2023

NOV21
Scheduled Maintenance
CompletedMaintenance5 hours 39 minutes
  • Completed22 Nov, 23 at 4:39 AMUTC

    Maintenance has completed successfully.

  • In progress21 Nov, 23 at 11:00 PMUTC

    Maintenance is now in progress

  • Planned21 Nov, 23 at 11:00 PMUTC

    We are planning scheduled maintenance on 21st of November from 23:00 to November 22nd 03:00 the system will be unavailable during this time.

    We estimate to finish within the time allocated, however, we will notify you when complete.

Commusoft Status Page Update - Web Application
Resolved1 hour 19 minutes
  • ResolvedUTC

    This incident has been resolved.

    We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing.

    To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail.

    We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's.

    We appreciate the frustration and apologise for any inconvenience.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users.

    The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience.

  • InvestigatingUTC

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

NOV18
Scheduled Maintenance UK
CompletedMaintenance4 hours
  • Update18 Nov, 23 at 5:30 AMUTC

    **Maintenance is Completed **

  • Completed18 Nov, 23 at 1:30 AMUTC

    It's completed

  • Planned18 Nov, 23 at 1:30 AMUTC

    We are planning scheduled maintenance on 18/11/2023 from 1:30 am to 5:30 am.

    We estimate to finish within the time allocated and we will notify you when completed.

Oct 2023

Commusoft Status Page Update - Web Application
Resolved4 hours 52 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The speeds have now improved but we are continuing to monitor the issue.

  • IdentifiedUTC

    Our team is still working on this, the site is accessible but running slower than usual. We'll update you as soon as we have more information.

  • InvestigatingUTC

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

OCT15
Scheduled Maintenance
CompletedMaintenance2 hours 30 minutes
  • Completed15 Oct, 23 at 5:00 AMUTC

    Maintenance has completed successfully

  • In progress15 Oct, 23 at 2:30 AMUTC

    Maintenance is now in progress

  • Planned15 Oct, 23 at 2:30 AMUTC

    We are planning scheduled maintenance on Sunday 15th October from 03:30 to 06:00.

    The web login app.commusoft.co.uk and the mobile app will be unavailable during this time.

    We estimate to finish within the time allocated and we will notify you when completed.

Sep 2023

SEP8
Scheduled Maintenance UK
CompletedMaintenance5 hours
  • Completed9 Sep, 23 at 4:30 AMUTC

    Maintenance has completed successfully

  • In progress8 Sep, 23 at 11:30 PMUTC

    Maintenance is now in progress

  • Planned8 Sep, 23 at 11:30 PMUTC

    We are planning scheduled maintenance on 9th of September 2023 from 12:30 am to 5:30 am.

    Vehicle Tracking will be unavailable during this time.

    We estimate to finish within the time allocated and we will notify you when completed.

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