Resolved

Commusoft Status Page Update - Web Application

• Resolved

  20 Nov, 23 at 10:42 AM

  Resolved

  20 Nov, 23 at 10:42 AM

  This incident has been resolved.

  We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing.

  To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail.

  We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's.

  We appreciate the frustration and apologise for any inconvenience.

• Monitoring

  20 Nov, 23 at 9:40 AM

  Monitoring

  20 Nov, 23 at 9:40 AM

  We implemented a fix and are currently monitoring the result.

• Identified

  20 Nov, 23 at 9:30 AM

  Identified

  20 Nov, 23 at 9:30 AM

  The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users.

  The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience.

• Investigating

  20 Nov, 23 at 9:22 AM

  Investigating

  20 Nov, 23 at 9:22 AM

  As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.