Notice history

Nov 2023

Dec 2023

Jan 2024

Nov 2023

Dec 2023

Jan 2024

Nov 2023

Dec 2023

Jan 2024

Nov 2023

Dec 2023

Jan 2024

Nov 2023

Dec 2023

Jan 2024

Nov 2023

Dec 2023

Jan 2024

Nov 2023

Dec 2023

Jan 2024

Nov 2023

Dec 2023

Jan 2024

Completed
27 Jan, 24 at 2:00 AM
Completed
27 Jan, 24 at 2:00 AM
Maintenance has completed successfully
In progress
27 Jan, 24 at 12:00 AM
In progress
27 Jan, 24 at 12:00 AM
Maintenance is now in progress
Planned
27 Jan, 24 at 12:00 AM
Planned
27 Jan, 24 at 12:00 AM
We are planning scheduled maintenance on 27th January 2024 from 0000 to 0200 the system will be unavailable during this time.

We estimate to finish within the time allocated, however, we will notify you when complete.

Completed
24 Dec, 23 at 9:00 AM
Completed
24 Dec, 23 at 9:00 AM
Maintenance has completed successfully
In progress
24 Dec, 23 at 6:00 AM
In progress
24 Dec, 23 at 6:00 AM
Maintenance is now in progress
Planned
24 Dec, 23 at 6:00 AM
Planned
24 Dec, 23 at 6:00 AM
We are planning scheduled maintenance on December 24 from 12:00 am to 3:00 am.

Vehicle Tracking will be unavailable during this time.

We estimate to finish within the time allocated, however, we will notify you when complete.

Completed
22 Nov, 23 at 4:39 AM
Completed
22 Nov, 23 at 4:39 AM
Maintenance has completed successfully.
In progress
21 Nov, 23 at 11:00 PM
In progress
21 Nov, 23 at 11:00 PM
Maintenance is now in progress
Planned
21 Nov, 23 at 11:00 PM
Planned
21 Nov, 23 at 11:00 PM
We are planning scheduled maintenance on 21st of November from 23:00 to November 22nd 03:00 the system will be unavailable during this time.

We estimate to finish within the time allocated, however, we will notify you when complete.

Resolved
20 Nov, 23 at 10:42 AM
Resolved
20 Nov, 23 at 10:42 AM
This incident has been resolved.

We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing.

To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail.

We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's.

We appreciate the frustration and apologise for any inconvenience.
Monitoring
20 Nov, 23 at 9:40 AM
Monitoring
20 Nov, 23 at 9:40 AM
We implemented a fix and are currently monitoring the result.
Identified
20 Nov, 23 at 9:30 AM
Identified
20 Nov, 23 at 9:30 AM
The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users.

The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience.
Investigating
20 Nov, 23 at 9:22 AM
Investigating
20 Nov, 23 at 9:22 AM
As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

Update
18 Nov, 23 at 5:30 AM
Completed
18 Nov, 23 at 5:30 AM
**Maintenance is Completed **
Completed
18 Nov, 23 at 1:30 AM
Completed
18 Nov, 23 at 1:30 AM
It's completed
Planned
18 Nov, 23 at 1:30 AM
Planned
18 Nov, 23 at 1:30 AM
We are planning scheduled maintenance on 18/11/2023 from 1:30 am to 5:30 am.

We estimate to finish within the time allocated and we will notify you when completed.

Nov 2023 to Jan 2024

Commusoft - Notice history