Traccar service down

Resolved

Partial outage

Started 3 months ago14 Apr, 26Lasted about 8 hours14 Apr, 2610:15 AM6:30 PMUTC

Affected

UK Datacenters

Web Application

Updates

Resolved
14 Apr, 26 at 6:30 PMUTC
Resolved
14 Apr, 26 at 6:30 PMUTC
The traccar issue has been resolved and the data is flowing into the system. We wanted to make sure that the servers are working fine before opening up access.

Thanks for your patience and understanding.
Monitoring
14 Apr, 26 at 2:53 PMUTC
Monitoring
14 Apr, 26 at 2:53 PMUTC
Our database optimization is taking a bit longer than expected. We're upgrading system capacity to handle our growing fleet and improve long-term performance.
Estimated completion: ~2 hours from now
Tracking services will resume automatically once complete. All data is safe and being preserved during this process. Thank you for your patience!
Identified
14 Apr, 26 at 10:41 AMUTC
Identified
14 Apr, 26 at 10:41 AMUTC
The estimated ETA is about 4 hours, i.e. 3.40pm. Fleet Trips would not work during this time.
The issue has been identified and fix is in progress
Investigating
14 Apr, 26 at 10:15 AMUTC
Investigating
14 Apr, 26 at 10:15 AMUTC
We are currently investigating the traccar service. The data that is sent by the devices would not be lost during this time and will be received when the server comes back up.

Commusoft - Traccar service down – Incident details