Web Application experiencing degraded performance

UK Datacenters
100.0% uptime

Web Application

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Integrations

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Support
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Mobile Application

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
US Datacenters
100.0% uptime

Web Application

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Integrations
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Support
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Mobile Application

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Notice history

Nov 2023

Commusoft Status Page Update - Web Application
  • Resolved
    Resolved

    This incident has been resolved.

    We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing.

    To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail.

    We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's.

    We appreciate the frustration and apologise for any inconvenience.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users.

    The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience.

  • Investigating
    Investigating

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

Oct 2023 to Dec 2023