All systems operational

UK Datacenters
100.0% uptime

Web Application

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Integrations

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Support
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Mobile Application

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
US Datacenters
100.0% uptime

Web Application

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Integrations
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Support
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Mobile Application

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Notice history

Jan 2024

Scheduled Maintenance
  • Completed
    27 Jan, 24 at 2:00 AM
    Completed
    27 Jan, 24 at 2:00 AM

    Maintenance has completed successfully

  • In progress
    27 Jan, 24 at 12:00 AM
    In progress
    27 Jan, 24 at 12:00 AM

    Maintenance is now in progress

  • Planned
    27 Jan, 24 at 12:00 AM
    Planned
    27 Jan, 24 at 12:00 AM

    We are planning scheduled maintenance on 27th January 2024 from 0000 to 0200 the system will be unavailable during this time.

    We estimate to finish within the time allocated, however, we will notify you when complete.

Dec 2023

Scheduled Maintenance US
  • Completed
    24 Dec, 23 at 9:00 AM
    Completed
    24 Dec, 23 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    24 Dec, 23 at 6:00 AM
    In progress
    24 Dec, 23 at 6:00 AM

    Maintenance is now in progress

  • Planned
    24 Dec, 23 at 6:00 AM
    Planned
    24 Dec, 23 at 6:00 AM

    We are planning scheduled maintenance on December 24 from 12:00 am to 3:00 am.

    Vehicle Tracking will be unavailable during this time.

    We estimate to finish within the time allocated, however, we will notify you when complete.

Scheduled Maintenance
  • Completed
    15 Dec, 23 at 7:00 AM
    Completed
    15 Dec, 23 at 7:00 AM

    We have postponed the Maintenance due to vendor issue. We will post updated maintenance schedule later.

    Thank you

Nov 2023

Scheduled Maintenance
  • Completed
    22 Nov, 23 at 4:39 AM
    Completed
    22 Nov, 23 at 4:39 AM

    Maintenance has completed successfully.

  • In progress
    21 Nov, 23 at 11:00 PM
    In progress
    21 Nov, 23 at 11:00 PM

    Maintenance is now in progress

  • Planned
    21 Nov, 23 at 11:00 PM
    Planned
    21 Nov, 23 at 11:00 PM

    We are planning scheduled maintenance on 21st of November from 23:00 to November 22nd 03:00 the system will be unavailable during this time.

    We estimate to finish within the time allocated, however, we will notify you when complete.

Commusoft Status Page Update - Web Application
  • Resolved
    Resolved

    This incident has been resolved.

    We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing.

    To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail.

    We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's.

    We appreciate the frustration and apologise for any inconvenience.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users.

    The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience.

  • Investigating
    Investigating

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

Scheduled Maintenance UK
  • Update
    18 Nov, 23 at 5:30 AM
    Completed
    18 Nov, 23 at 5:30 AM

    **Maintenance is Completed **

  • Completed
    18 Nov, 23 at 1:30 AM
    Completed
    18 Nov, 23 at 1:30 AM

    It's completed

  • Planned
    18 Nov, 23 at 1:30 AM
    Planned
    18 Nov, 23 at 1:30 AM

    We are planning scheduled maintenance on 18/11/2023 from 1:30 am to 5:30 am.

    We estimate to finish within the time allocated and we will notify you when completed.

Nov 2023 to Jan 2024