Commusoft - Notice history

Experiencing partially degraded performance

100.0% uptime

Web Application - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Integrations - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Support - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Mobile Application - Degraded performance

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022
100.0% uptime

Web Application - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2022
Apr 2022
May 2022

Integrations - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2022
Apr 2022
May 2022

Support - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

Previous page

Next page

Mar 2022
Apr 2022
May 2022

Mobile Application - Degraded performance

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Notice history

View current status

May 2022

SMTP emails
Resolved1 hour 35 minutes
  • ResolvedUTC

    We have resolved this incident.

  • MonitoringUTC

    We have implemented a fix and are monitoring the results.

    There was an issue with sending emails through SMTP. This does not affect clients who use Commusoft's email service or the Gmail/Outlook email integration.

    The pending emails are reducing but may take a few hours to complete.

Apr 2022

APR29
Infrastructure maintenance on app.commusoft.co.uk
CompletedMaintenance7 hours 17 minutes
  • Completed30 Apr, 22 at 3:47 AMUTC

    The maintenance has been completed successfully. Thanks for your patience.

  • Update29 Apr, 22 at 8:30 PMUTC

    Maintenance is now in progress

  • Update29 Apr, 22 at 8:30 PMUTC

    Maintenance is now in progress

  • In progress29 Apr, 22 at 8:30 PMUTC

    Maintenance is now in progress

  • Planned29 Apr, 22 at 8:30 PMUTC

    We have a scheduled maintenance from our cloud provider on Saturday, 30th April, 2022 from 2am UK time to 4.30am UK time.

    app.commusoft.co.uk (Both mobile and web applications) would be unavailable during this time.

    We expect the upgrade to finish within 2 hours and will notify as soon as it is done.

Commusoft Status Page Update - Web Application
Resolved8 minutes
  • ResolvedUTC

    We have resolved this incident.

  • InvestigatingUTC

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

APR1
Upgrading infrastructure on App.commusoft.co.uk
CompletedMaintenance5 hours 33 minutes
  • Completed2 Apr, 22 at 3:03 AMUTC

    Maintenance has completed successfully. We have also upgraded the map infrastructure as part of this upgrade.

    Thanks for your support.

  • In progress1 Apr, 22 at 9:30 PMUTC

    Maintenance is now in progress

  • Planned1 Apr, 22 at 9:30 PMUTC

    We are planning to upgrade our load balancer that is used to receive all the requests to app.commusoft.co.uk on Saturday 2nd April between 3am UK time and 5am UK time.

    This will allow low bandwidth network connections to also receive uninterrupted connections. The details of the infrastructure upgrade are available here.

    We expect the upgrade to finish within an hour and will notify as soon as it is done.

    app.commusoft.co.uk (Web and mobile applications) wont be available during this time.

Mar 2022

MAR25
Web application maintenance
CompletedMaintenance4 hours
  • Completed26 Mar, 22 at 12:00 AMUTC

    Maintenance has completed successfully

  • In progress25 Mar, 22 at 8:00 PMUTC

    Maintenance is now in progress

  • Planned25 Mar, 22 at 8:00 PMUTC

    We are planning for a scheduled maintenance from Saturday 1.30am UK time to 5.30am UK time. Commusoft Web application will not be available during this time .

    We expect the downtime to take less than 4 hours and will update the maintenance notice as soon as it is completed. Sorry for the inconvenience.

Commusoft Status Page Update - Web Application
Resolved4 minutes
  • ResolvedUTC

    We have resolved this incident.

  • InvestigatingUTC

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

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