Commusoft Status - Incident history https://status.commusoft.com Commusoft Sat, 21 Feb 2026 01:30:00 +0000 Quarterly Maintenance Schedule on UK Data Center Servers Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: Mobile Application, , Web Application, Support, Integrations, UK Datacenters → Feb 21, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 21, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 21, 01:30:00 GMT+0 - Identified - We will be performing our maintenance activity on the UK Data center servers on Feb 21 2026 from 1.30 AM to 5.00 AM London time. During this time period Following services will not be available for access. \- Web Applications \- Mobile Applications \- Integration Services We will be performing validation of the services during post maintenance activity and release the servers to customer for access. Thanks in advance for the Co-operations. \-- Operation Team Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing our maintenance activity on the UK Data center servers on Feb 21 2026 from 1.30 AM to 5.00 AM London time. During this time period Following services will not be available for access. \- Web Applications \- Mobile Applications \- Integration Services We will be performing validation of the services during post maintenance activity and release the servers to customer for access. Thanks in advance for the Co-operations. \-- Operation Team.</p> ]]> Sat, 21 Feb 2026 01:30:00 +0000 https://status.commusoft.com/maintenance/cmls4crdw06ar11k019gribo8 https://status.commusoft.com/maintenance/cmls4crdw06ar11k019gribo8 US Server Maintenance Type: Maintenance Duration: 2 hours Affected Components: , Integrations, Mobile Application, Web Application, US Datacenters → Feb 14, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 14, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 14, 07:00:00 GMT+0 - Identified - We will be performing our Regular Server Maintenance Activity in US Production Servers this Weekend. Date : Feb 14 2026 - Saturday This will help us to improve the Server performance. During this activity the website and mobile service will be down. Post maintenance we will verify the functionalities and open up the access to the public. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing our Regular Server Maintenance Activity in US Production Servers this Weekend. Date : Feb 14 2026 - Saturday This will help us to improve the Server performance. During this activity the website and mobile service will be down. Post maintenance we will verify the functionalities and open up the access to the public. .</p> ]]> Sat, 14 Feb 2026 07:00:00 +0000 https://status.commusoft.com/maintenance/cmli07c4d000bku1lq7w3bq3x https://status.commusoft.com/maintenance/cmli07c4d000bku1lq7w3bq3x Commusoft Status Page Update - Google Calendar Integration UK and US Type: Incident Duration: 1 day, 2 hours and 34 minutes Affected Components: Integrations, Integrations Oct 9, 09:36:10 GMT+0 - Monitoring - The Google Calendar integration temporarily lost Google Store authentication and must be reauthorized. * **US Clients:** Service restored. Users must disconnect and reconnect the integration for it to resume normal operation. * **UK Clients:** Awaiting Google approval. * Workspace accounts: Can disconnect and reconnect now to restore functionality. * Personal Gmail accounts: Will see an authorization warning. They can wait for approval or manually trust the connection. Oct 9, 11:11:56 GMT+0 - Resolved - The authentication issue has been fully resolved. To restore full functionality, please disconnect and reconnect your Google Calendar integration. The steps are outlined in the in-app notification. Once reconnected, any new records created after the setup will include full edit and delete sync capabilities. Oct 8, 08:37:51 GMT+0 - Investigating - As of right now, we are aware of a problem preventing users from being able to access our Google calendar integration. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Oct 8, 09:53:14 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 8, 12:52:09 GMT+0 - Identified - Our team is still working on this, and we'll update you as soon as we have more information. Type: Incident

Duration: 1 day, 2 hours and 34 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:36:10</var> GMT+0</small><br><strong>Monitoring</strong> - The Google Calendar integration temporarily lost Google Store authentication and must be reauthorized. * **US Clients:** Service restored. Users must disconnect and reconnect the integration for it to resume normal operation. * **UK Clients:** Awaiting Google approval. * Workspace accounts: Can disconnect and reconnect now to restore functionality. * Personal Gmail accounts: Will see an authorization warning. They can wait for approval or manually trust the connection..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:11:56</var> GMT+0</small><br><strong>Resolved</strong> - The authentication issue has been fully resolved. To restore full functionality, please disconnect and reconnect your Google Calendar integration. The steps are outlined in the in-app notification. Once reconnected, any new records created after the setup will include full edit and delete sync capabilities..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:37:51</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem preventing users from being able to access our Google calendar integration. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>09:53:14</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>12:52:09</var> GMT+0</small><br><strong>Identified</strong> - Our team is still working on this, and we'll update you as soon as we have more information..</p> ]]> Wed, 8 Oct 2025 08:37:51 +0000 https://status.commusoft.com/incident/cmghqkcsy019obm883zcpsucr https://status.commusoft.com/incident/cmghqkcsy019obm883zcpsucr SCHEDULE MAINTENANCE INFRASTRUCTURE UPGRADE Type: Maintenance Duration: 1 hour Affected Components: Mobile Application, Support, Integrations, Web Application Sep 28, 02:00:00 GMT+0 - Identified - We will be performing an infrastructure upgrade that will require a temporary service downtime of approximately 1 hour. During this period, our services will not be available. \[ 28-SEP-25 @ BST 3:00 AM To 4:00 AM \] We apologise for any inconvenience this may cause and appreciate your understanding. Sep 28, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 28, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing an infrastructure upgrade that will require a temporary service downtime of approximately 1 hour. During this period, our services will not be available. \[ 28-SEP-25 @ BST 3:00 AM To 4:00 AM \] We apologise for any inconvenience this may cause and appreciate your understanding. .</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 28 Sep 2025 02:00:00 +0000 https://status.commusoft.com/maintenance/cmg1vxtrz002azswp7g8kyzf5 https://status.commusoft.com/maintenance/cmg1vxtrz002azswp7g8kyzf5 Commusoft Status Page Update - UK Servers Type: Incident Duration: 1 hour and 9 minutes Affected Components: Mobile Application, Support, , Integrations, Web Application, UK Datacenters → Sep 24, 08:39:05 GMT+0 - Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Sep 24, 09:00:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 24, 09:47:35 GMT+0 - Resolved - This incident has been resolved. Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again. Sep 24, 09:47:59 GMT+0 - Postmortem - Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>08:39:05</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>09:00:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>09:47:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>09:47:59</var> GMT+0</small><br><strong>Postmortem</strong> - Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..</p> ]]> Wed, 24 Sep 2025 08:39:05 +0000 https://status.commusoft.com/incident/cmfxqg09o00b66nm4ufoyy5mg https://status.commusoft.com/incident/cmfxqg09o00b66nm4ufoyy5mg Commusoft Status Page Update - Web Application Type: Incident Duration: 4 hours and 57 minutes Affected Components: Web Application Sep 22, 15:42:45 GMT+0 - Resolved - This incident has been resolved. Sep 22, 10:45:43 GMT+0 - Investigating - We are currently aware of an issue causing slowness in Commusoft Web. Our team is actively investigating this as a matter of urgency. We sincerely apologise for the inconvenience and will provide further updates as soon as we have more information. Sep 22, 11:35:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 4 hours and 57 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>15:42:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>10:45:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently aware of an issue causing slowness in Commusoft Web. Our team is actively investigating this as a matter of urgency. We sincerely apologise for the inconvenience and will provide further updates as soon as we have more information..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>11:35:34</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 22 Sep 2025 10:45:43 +0000 https://status.commusoft.com/incident/cmfv035q100ktx8bf902avgv0 https://status.commusoft.com/incident/cmfv035q100ktx8bf902avgv0 Commusoft Status Page Update - Job Dashboard Type: Incident Duration: 1 hour and 4 minutes Affected Components: Web Application Aug 6, 11:27:53 GMT+0 - Identified - We’re currently aware of an issue causing slowness on the Job Dashboard, particularly when updating Views. Our team is working to resolve it as quickly as possible. We apologise for the inconvenience, and we will keep you posted. Aug 6, 12:32:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>11:27:53</var> GMT+0</small><br><strong>Identified</strong> - We’re currently aware of an issue causing slowness on the Job Dashboard, particularly when updating Views. Our team is working to resolve it as quickly as possible. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>12:32:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 Aug 2025 11:27:53 +0000 https://status.commusoft.com/incident/cmdzvwc0u03zchictkryrntxo https://status.commusoft.com/incident/cmdzvwc0u03zchictkryrntxo Scheduled Maintenance - US Data Center Type: Maintenance Duration: 1 hour Affected Components: , Support, Integrations, Mobile Application, Web Application, US Datacenters → Jul 12, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 11, 23:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on **Saturday, July 12th**, from **00:00 to 02:00 CDT**. During this time, the system will be unavailable. We expect to complete the maintenance within the scheduled window. A notification will be sent once the work is complete. Jul 12, 00:00:00 GMT+0 - Identified - Jul 12, 01:00:00 GMT+0 - Identified - Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on **Saturday, July 12th**, from **00:00 to 02:00 CDT**. During this time, the system will be unavailable. We expect to complete the maintenance within the scheduled window. A notification will be sent once the work is complete..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> ]]> Fri, 11 Jul 2025 23:00:00 +0000 https://status.commusoft.com/maintenance/cmcq6hqro004ir4eu2l4wtcz3 https://status.commusoft.com/maintenance/cmcq6hqro004ir4eu2l4wtcz3 Job Dashboard Type: Incident Duration: 43 minutes Affected Components: Web Application Jun 25, 09:45:38 GMT+0 - Resolved - Jun 25, 09:02:08 GMT+0 - Investigating - As of right now, we are aware of a problem Job dashboard on Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>09:45:38</var> GMT+0</small><br><strong>Resolved</strong> - .</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>09:02:08</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem Job dashboard on Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> ]]> Wed, 25 Jun 2025 09:02:08 +0000 https://status.commusoft.com/incident/cmcbq742n005eup2gix97ayrp https://status.commusoft.com/incident/cmcbq742n005eup2gix97ayrp Scheduled Maintenance UK Integrations Server Type: Maintenance Duration: 1 hour Affected Components: Integrations May 24, 02:30:01 GMT+0 - Identified - Maintenance is now in progress May 24, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully May 24, 02:30:00 GMT+0 - Identified - We are planning scheduled maintenance on **Saturday May 24th from 3.30 AM to 4.30 AM** the Integrations Server will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on **Saturday May 24th from 3.30 AM to 4.30 AM** the Integrations Server will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sat, 24 May 2025 02:30:00 +0000 https://status.commusoft.com/maintenance/cmazg5iv2000ycfi7lduzasl1 https://status.commusoft.com/maintenance/cmazg5iv2000ycfi7lduzasl1 Scheduled Maintenance on our UK Data centers Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: Mobile Application, Support, Integrations, Web Application Apr 26, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 26, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 26, 01:00:00 GMT+0 - Identified - We are planning scheduled maintenance on **Saturday April 26th from 2.00 AM To 5.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on **Saturday April 26th from 2.00 AM To 5.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sat, 26 Apr 2025 01:00:00 +0000 https://status.commusoft.com/maintenance/cm9wjxvgo001c11x92vpk2ji4 https://status.commusoft.com/maintenance/cm9wjxvgo001c11x92vpk2ji4 Monitoring Type: Incident Duration: 51 minutes Affected Components: Mobile Application, Mobile Application Mar 21, 10:14:48 GMT+0 - Monitoring - As of right now, we are aware of a delay in data syncing from mobile applications to the web application. We have implemented a fix and are monitoring the results. We apologise for the inconvenience, and we will keep you posted. Mar 21, 11:05:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 51 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>10:14:48</var> GMT+0</small><br><strong>Monitoring</strong> - As of right now, we are aware of a delay in data syncing from mobile applications to the web application. We have implemented a fix and are monitoring the results. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>11:05:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 21 Mar 2025 10:14:48 +0000 https://status.commusoft.com/incident/cm8imitgr004zdmza4kmftti3 https://status.commusoft.com/incident/cm8imitgr004zdmza4kmftti3 Scheduled Maintenance - US SERVERS Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: Mobile Application, Integrations, Support, Web Application Feb 22, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 22, 06:00:00 GMT+0 - Identified - We are planning scheduled maintenance of our US Servers on **Saturday 22nd February from 12.00 AM To 2.30 AM** **CST** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Feb 22, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance of our US Servers on **Saturday 22nd February from 12.00 AM To 2.30 AM** **CST** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 22 Feb 2025 06:00:00 +0000 https://status.commusoft.com/maintenance/cm7flptvt0001eyfxkxwbltt9 https://status.commusoft.com/maintenance/cm7flptvt0001eyfxkxwbltt9 Scheduled Maintenance UK Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: Mobile Application, Support, Integrations, Web Application Jan 25, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 25, 02:00:00 GMT+0 - Identified - We are planning scheduled maintenance on **Saturday January 25th from 2.00 AM To 5.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Jan 25, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on **Saturday January 25th from 2.00 AM To 5.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 25 Jan 2025 02:00:00 +0000 https://status.commusoft.com/maintenance/cm6b435c2004hs83gae6gbeps https://status.commusoft.com/maintenance/cm6b435c2004hs83gae6gbeps Identified Type: Incident Duration: 50 minutes Affected Components: Web Application Oct 24, 13:39:10 GMT+0 - Investigating - We are aware of some slowness particularly around the customer screen, this is due to a third party outage which we are waiting for them to resolve. We will update you when we have more information. Oct 24, 13:52:04 GMT+0 - Identified - The third party has identified the cause, and they are working to restore normal service as soon as possible, you should begin to see improvements. Oct 24, 14:28:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>13:39:10</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of some slowness particularly around the customer screen, this is due to a third party outage which we are waiting for them to resolve. We will update you when we have more information..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>13:52:04</var> GMT+0</small><br><strong>Identified</strong> - The third party has identified the cause, and they are working to restore normal service as soon as possible, you should begin to see improvements..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>14:28:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 24 Oct 2024 13:39:10 +0000 https://status.commusoft.com/incident/cm2ncnj9u000lm7e4lcooj2be https://status.commusoft.com/incident/cm2ncnj9u000lm7e4lcooj2be Scheduled Maintenance UK Servers Type: Maintenance Duration: 4 hours Affected Components: Mobile Application, Support, Integrations, Web Application Sep 21, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 21, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 21, 01:30:00 GMT+0 - Identified - We are planning scheduled maintenance on **Saturday 21st September from 2.30 AM To 6.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on **Saturday 21st September from 2.30 AM To 6.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sat, 21 Sep 2024 01:30:00 +0000 https://status.commusoft.com/maintenance/cm1alt4ko0003a71bkfsoc5i9 https://status.commusoft.com/maintenance/cm1alt4ko0003a71bkfsoc5i9 Scheduled Maintenance US Servers Type: Maintenance Duration: 2 hours Affected Components: Mobile Application, Integrations, Support, Web Application Aug 24, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 24, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 24, 05:00:00 GMT+0 - Identified - We are planning scheduled maintenance on **Saturday, August 24th from 12 AM To 2 AM,** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on **Saturday, August 24th from 12 AM To 2 AM,** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sat, 24 Aug 2024 05:00:00 +0000 https://status.commusoft.com/maintenance/cm06ostdb001gbeic0xddoc50 https://status.commusoft.com/maintenance/cm06ostdb001gbeic0xddoc50 Scheduled Maintenance: UK Servers Type: Maintenance Duration: 1 hour Affected Components: Mobile Application, Support, Integrations, Web Application Jul 27, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 27, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 27, 01:30:00 GMT+0 - Identified - We are planning scheduled maintenance on **Saturday July 27th from 2.30 AM To 3.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on **Saturday July 27th from 2.30 AM To 3.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sat, 27 Jul 2024 01:30:00 +0000 https://status.commusoft.com/maintenance/clz2r5oj0325234iboen5qfq53r https://status.commusoft.com/maintenance/clz2r5oj0325234iboen5qfq53r Scheduled Maintenance: UK Servers Type: Maintenance Duration: 3 hours Affected Components: Mobile Application, Support, Integrations, Web Application Jun 22, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 22, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 22, 01:30:00 GMT+0 - Identified - We are planning scheduled maintenance on June 22nd from 0230 to 0530 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on June 22nd from 0230 to 0530 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sat, 22 Jun 2024 01:30:00 +0000 https://status.commusoft.com/maintenance/clxoexrzw30424baomn57d8ccr https://status.commusoft.com/maintenance/clxoexrzw30424baomn57d8ccr Scheduled Maintenance: Android Push Notifications Type: Maintenance Duration: 1 hour Affected Components: Mobile Application Jun 19, 02:00:00 GMT+0 - Identified - Please be aware that we have scheduled maintenance on June 19th from 3:00 AM to 4:00 AM. During this period, Push Notifications to Android devices will be unavailable. The rest of the mobile app will function as normal. We estimate to finish within the time allocated, however, we will notify you when complete. Jun 19, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 19, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be aware that we have scheduled maintenance on June 19th from 3:00 AM to 4:00 AM. During this period, Push Notifications to Android devices will be unavailable. The rest of the mobile app will function as normal. We estimate to finish within the time allocated, however, we will notify you when complete..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 19 Jun 2024 02:00:00 +0000 https://status.commusoft.com/maintenance/clxkf84bx131064bpojidurdo8c https://status.commusoft.com/maintenance/clxkf84bx131064bpojidurdo8c Scheduled Maintenance US Datacenter Type: Maintenance Duration: 2 hours Affected Components: Mobile Application, Integrations, Support, Web Application Jun 2, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 2, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 2, 05:00:00 GMT+0 - Identified - We are planning scheduled maintenance on the 2nd of June from 00:00 to 02:00 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on the 2nd of June from 00:00 to 02:00 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sun, 2 Jun 2024 05:00:00 +0000 https://status.commusoft.com/maintenance/clwuw0pu3305104b8oo4lqrslsr https://status.commusoft.com/maintenance/clwuw0pu3305104b8oo4lqrslsr Android: Push Notifications not working Type: Incident Duration: 6 hours and 20 minutes Affected Components: Mobile Application, Mobile Application May 24, 09:08:22 GMT+0 - Identified - We are currently aware of an issue with Android push notifications not working. Our team has identified the cause and is prioritizing the fix. We will keep you updated with progress and let you know as soon as an update is available on the Play Store. Thank you for your patience. May 24, 11:59:47 GMT+0 - Identified - Our team is still working on this, and we'll update you as soon as we have more information. May 24, 15:28:36 GMT+0 - Resolved - We have resolved this incident. Type: Incident

Duration: 6 hours and 20 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 24</var>, <var data-var='time'>09:08:22</var> GMT+0</small><br><strong>Identified</strong> - We are currently aware of an issue with Android push notifications not working. Our team has identified the cause and is prioritizing the fix. We will keep you updated with progress and let you know as soon as an update is available on the Play Store. Thank you for your patience..</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>11:59:47</var> GMT+0</small><br><strong>Identified</strong> - Our team is still working on this, and we'll update you as soon as we have more information..</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>15:28:36</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved this incident..</p> ]]> Fri, 24 May 2024 09:08:22 +0000 https://status.commusoft.com/incident/clwkglzpj18878bmojiy13u2ln https://status.commusoft.com/incident/clwkglzpj18878bmojiy13u2ln Scheduled Maintenance Type: Maintenance Duration: 8 hours and 2 minutes Affected Components: Mobile Application, Support, Integrations, Web Application May 4, 00:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 00:00:00 GMT+0 - Identified - Date: Saturday, 4th May 2024 UK Datacenter Maintenance: * Duration: 01:00 BST to 06:00 BST During these periods, the system will be unavailable. We anticipate completing the maintenance within the allocated timeframes. However, we'll notify you once the maintenance is complete. May 4, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully May 4, 08:02:04 GMT+0 - Completed - The maintenance has been completed. There maybe some issues with Clients that use Contracts that should get resolved within an hour. We will update when its finished. Other clients should not have any issues and have full functionality . May 4, 05:00:00 GMT+0 - Identified - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours and 2 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Date: Saturday, 4th May 2024 UK Datacenter Maintenance: * Duration: 01:00 BST to 06:00 BST During these periods, the system will be unavailable. We anticipate completing the maintenance within the allocated timeframes. However, we'll notify you once the maintenance is complete..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:02:04</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. There maybe some issues with Clients that use Contracts that should get resolved within an hour. We will update when its finished. Other clients should not have any issues and have full functionality ..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has completed successfully.</p> ]]> Sat, 4 May 2024 00:00:00 +0000 https://status.commusoft.com/maintenance/clvpczwmv46413c1opt8eji9rh https://status.commusoft.com/maintenance/clvpczwmv46413c1opt8eji9rh Scheduled Maintenance Type: Maintenance Duration: 3 hours Affected Components: Mobile Application, Integrations, Web Application Mar 23, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 23, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 23, 02:00:00 GMT+0 - Identified - We are planning scheduled maintenance on Saturday 23rd from 2 am to 5 am the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on Saturday 23rd from 2 am to 5 am the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sat, 23 Mar 2024 02:00:00 +0000 https://status.commusoft.com/maintenance/clu2jq0fg6457b6nd8o5mp3j8 https://status.commusoft.com/maintenance/clu2jq0fg6457b6nd8o5mp3j8 Scheduled Maintenance Type: Maintenance Duration: 2 hours Affected Components: Mobile Application, Integrations, Support, Web Application Feb 24, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 24, 06:30:00 GMT+0 - Identified - We are planning scheduled maintenance on Saturday the 24th from 12:30 am to 2:30 am CST, the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Feb 24, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on Saturday the 24th from 12:30 am to 2:30 am CST, the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 24 Feb 2024 06:30:00 +0000 https://status.commusoft.com/maintenance/clsyfl6gy135006cqok832xuf2q https://status.commusoft.com/maintenance/clsyfl6gy135006cqok832xuf2q Maintenance Type: Maintenance Duration: 15 minutes Affected Components: Web Application Feb 7, 11:04:01 GMT+0 - Identified - Maintenance is now in progress Feb 7, 11:19:00 GMT+0 - Completed - Maintenance has completed successfully Feb 7, 11:04:00 GMT+0 - Identified - We need to perform a quick maintenance on the system it will be unavailable during this time and should last approx. 15mins. We will notify you when complete. Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:04:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:19:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:04:00</var> GMT+0</small><br><strong>Identified</strong> - We need to perform a quick maintenance on the system it will be unavailable during this time and should last approx. 15mins. We will notify you when complete..</p> ]]> Wed, 7 Feb 2024 11:04:00 +0000 https://status.commusoft.com/maintenance/clsbombsl168826bcn0fqeyvf8g https://status.commusoft.com/maintenance/clsbombsl168826bcn0fqeyvf8g Commusoft Status Page Update - Web Application Type: Incident Duration: 20 minutes Affected Components: Integrations, Web Application Feb 6, 11:14:33 GMT+0 - Investigating - As of right now, we are aware of a problem preventing some users from being able to access certain areas of Commusoft Web, most affected are Customer records, Invoicing and the Accounting dashboard. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Feb 6, 11:29:19 GMT+0 - Monitoring - We have implemented a fix and are monitoring the results. Feb 6, 11:34:48 GMT+0 - Resolved - We have resolved this incident. Type: Incident

Duration: 20 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:14:33</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem preventing some users from being able to access certain areas of Commusoft Web, most affected are Customer records, Invoicing and the Accounting dashboard. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:29:19</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring the results..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:34:48</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved this incident..</p> ]]> Tue, 6 Feb 2024 11:14:33 +0000 https://status.commusoft.com/incident/clsa9k8ut9068brn7rwmkhix6 https://status.commusoft.com/incident/clsa9k8ut9068brn7rwmkhix6 Scheduled Maintenance Type: Maintenance Duration: 2 hours Affected Components: Integrations, Web Application Jan 27, 00:00:00 GMT+0 - Identified - We are planning scheduled maintenance on 27th January 2024 from 0000 to 0200 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Jan 27, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 27, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on 27th January 2024 from 0000 to 0200 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 27 Jan 2024 00:00:00 +0000 https://status.commusoft.com/maintenance/clrun1nnm87972bnlsnr81jzfr https://status.commusoft.com/maintenance/clrun1nnm87972bnlsnr81jzfr Scheduled Maintenance US Type: Maintenance Duration: 3 hours Affected Components: Integrations Dec 24, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 24, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 24, 06:00:00 GMT+0 - Identified - We are planning scheduled maintenance on December 24 from 12:00 am to 3:00 am. Vehicle Tracking will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on December 24 from 12:00 am to 3:00 am. Vehicle Tracking will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> ]]> Sun, 24 Dec 2023 06:00:00 +0000 https://status.commusoft.com/maintenance/clqgij78e6131456jopubivrpiw https://status.commusoft.com/maintenance/clqgij78e6131456jopubivrpiw Scheduled Maintenance Type: Maintenance Affected Components: Integrations Dec 15, 07:00:00 GMT+0 - Completed - We have postponed the Maintenance due to vendor issue. We will post updated maintenance schedule later. Thank you Type: Maintenance

Affected Components:

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - We have postponed the Maintenance due to vendor issue. We will post updated maintenance schedule later. Thank you .</p> ]]> Fri, 15 Dec 2023 07:00:00 +0000 https://status.commusoft.com/maintenance/clq42v2zy1025bbn6e3lg4qwv https://status.commusoft.com/maintenance/clq42v2zy1025bbn6e3lg4qwv Scheduled Maintenance Type: Maintenance Duration: 5 hours and 39 minutes Affected Components: Mobile Application, Mobile Application, Integrations, Support, Web Application, Support, Integrations, Web Application Nov 21, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 21, 23:00:00 GMT+0 - Identified - We are planning scheduled maintenance on 21st of November from 23:00 to November 22nd 03:00 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete. Nov 22, 04:39:28 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 hours and 39 minutes

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on 21st of November from 23:00 to November 22nd 03:00 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>04:39:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 21 Nov 2023 23:00:00 +0000 https://status.commusoft.com/maintenance/clp8ee4470205bcn27vtjozi0 https://status.commusoft.com/maintenance/clp8ee4470205bcn27vtjozi0 Commusoft Status Page Update - Web Application Type: Incident Duration: 1 hour and 19 minutes Affected Components: Support, Web Application Nov 20, 09:22:45 GMT+0 - Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Nov 20, 09:40:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 20, 09:30:00 GMT+0 - Identified - The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users. The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience. Nov 20, 10:42:07 GMT+0 - Resolved - This incident has been resolved. We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing. To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail. We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's. We appreciate the frustration and apologise for any inconvenience. Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>09:22:45</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>09:40:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users. The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>10:42:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing. To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail. We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's. We appreciate the frustration and apologise for any inconvenience..</p> ]]> Mon, 20 Nov 2023 09:22:45 +0000 https://status.commusoft.com/incident/clp6p80n166389bto9djtu7a0g https://status.commusoft.com/incident/clp6p80n166389bto9djtu7a0g Scheduled Maintenance UK Type: Maintenance Duration: 10 days Affected Components: Mobile Application, Web Application Nov 18, 05:30:00 GMT+0 - Completed - **Maintenance is Completed ** Nov 18, 01:30:01 GMT+0 - Completed - It's completed Nov 18, 01:30:00 GMT+0 - Identified - We are planning scheduled maintenance on 18/11/2023 from 1:30 am to 5:30 am. We estimate to finish within the time allocated and we will notify you when completed. Type: Maintenance

Duration: 10 days

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - **Maintenance is Completed **.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Completed</strong> - It's completed .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on 18/11/2023 from 1:30 am to 5:30 am. We estimate to finish within the time allocated and we will notify you when completed..</p> ]]> Sat, 18 Nov 2023 01:30:00 +0000 https://status.commusoft.com/maintenance/clp1o0pgl95934buobanqc9e6v https://status.commusoft.com/maintenance/clp1o0pgl95934buobanqc9e6v Commusoft Status Page Update - Web Application Type: Incident Duration: 4 hours and 53 minutes Affected Components: Web Application Oct 30, 09:36:49 GMT+0 - Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Oct 30, 10:02:43 GMT+0 - Identified - Our team is still working on this, the site is accessible but running slower than usual. We'll update you as soon as we have more information. Oct 30, 11:41:22 GMT+0 - Monitoring - The speeds have now improved but we are continuing to monitor the issue. Oct 30, 14:29:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 53 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>09:36:49</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>10:02:43</var> GMT+0</small><br><strong>Identified</strong> - Our team is still working on this, the site is accessible but running slower than usual. We'll update you as soon as we have more information..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>11:41:22</var> GMT+0</small><br><strong>Monitoring</strong> - The speeds have now improved but we are continuing to monitor the issue..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:29:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 30 Oct 2023 09:36:49 +0000 https://status.commusoft.com/incident/clocph5av5626brok7d4jdp87 https://status.commusoft.com/incident/clocph5av5626brok7d4jdp87 Scheduled Maintenance Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: Mobile Application, Web Application Oct 15, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 15, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 02:30:00 GMT+0 - Identified - We are planning scheduled maintenance on Sunday 15th October from 03:30 to 06:00. The web login **app.commusoft.co.uk** and the mobile app will be unavailable during this time. We estimate to finish within the time allocated and we will notify you when completed. Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on Sunday 15th October from 03:30 to 06:00. The web login **app.commusoft.co.uk** and the mobile app will be unavailable during this time. We estimate to finish within the time allocated and we will notify you when completed. .</p> ]]> Sun, 15 Oct 2023 02:30:00 +0000 https://status.commusoft.com/maintenance/clnosrccq9247bdog9io8nh62 https://status.commusoft.com/maintenance/clnosrccq9247bdog9io8nh62 Scheduled Maintenance UK Type: Maintenance Duration: 5 hours Affected Components: Integrations Sep 9, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 8, 23:30:00 GMT+0 - Identified - We are planning scheduled maintenance on 9th of September 2023 from 12:30 am to 5:30 am. Vehicle Tracking will be unavailable during this time. We estimate to finish within the time allocated and we will notify you when completed. Sep 8, 23:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on 9th of September 2023 from 12:30 am to 5:30 am. Vehicle Tracking will be unavailable during this time. We estimate to finish within the time allocated and we will notify you when completed..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>23:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 8 Sep 2023 23:30:00 +0000 https://status.commusoft.com/maintenance/clm7i29dt196909bconl0qucyv0 https://status.commusoft.com/maintenance/clm7i29dt196909bconl0qucyv0 Commusoft Status Page Update - Web Application Type: Incident Duration: 3 hours and 2 minutes Affected Components: Web Application Jul 19, 11:30:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 19, 09:44:39 GMT+0 - Investigating - As of right now, we are aware of a problem with the latest Google Chrome update version 115.0.5790.99, our team is investigating this matter urgently. The chrome update is causing a visual display issue on the home screen and showing locks on the diary event. Whilst we investigate we would recommend you use an alternative browser such as Edge or Brave. We apologise for the inconvenience, and we will keep you posted. Jul 19, 12:46:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 2 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>11:30:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>09:44:39</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem with the latest Google Chrome update version 115.0.5790.99, our team is investigating this matter urgently. The chrome update is causing a visual display issue on the home screen and showing locks on the diary event. Whilst we investigate we would recommend you use an alternative browser such as Edge or Brave. We apologise for the inconvenience, and we will keep you posted..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>12:46:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Jul 2023 09:44:39 +0000 https://status.commusoft.com/incident/clk9jej3k417993beol32kcwv4m https://status.commusoft.com/incident/clk9jej3k417993beol32kcwv4m SMTP emails Type: Incident Duration: 1 hour and 36 minutes Affected Components: Web Application May 26, 09:52:50 GMT+0 - Monitoring - We have implemented a fix and are monitoring the results. There was an issue with sending emails through SMTP. This does not affect clients who use Commusoft's email service or the Gmail/Outlook email integration. The pending emails are reducing but may take a few hours to complete. May 26, 11:28:25 GMT+0 - Resolved - We have resolved this incident. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>09:52:50</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring the results. There was an issue with sending emails through SMTP. This does not affect clients who use Commusoft's email service or the Gmail/Outlook email integration. The pending emails are reducing but may take a few hours to complete..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>11:28:25</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved this incident..</p> ]]> Thu, 26 May 2022 09:52:50 +0000 https://status.commusoft.com/incident/cl3mu758s2085nkllrfzs9mxx https://status.commusoft.com/incident/cl3mu758s2085nkllrfzs9mxx Commusoft Status Page Update - Web Application Type: Incident Duration: 8 minutes Affected Components: Web Application Apr 4, 08:34:58 GMT+0 - Resolved - We have resolved this incident. Apr 4, 08:26:34 GMT+0 - Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>08:34:58</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved this incident..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>08:26:34</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> ]]> Mon, 4 Apr 2022 08:26:34 +0000 https://status.commusoft.com/incident/cl1kg80bt1086956mof0w496hlb https://status.commusoft.com/incident/cl1kg80bt1086956mof0w496hlb Commusoft Status Page Update - Web Application Type: Incident Duration: 5 minutes Affected Components: Web Application Mar 25, 11:34:36 GMT+0 - Resolved - We have resolved this incident. Mar 25, 11:29:52 GMT+0 - Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>11:34:36</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved this incident..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>11:29:52</var> GMT+0</small><br><strong>Investigating</strong> - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..</p> ]]> Fri, 25 Mar 2022 11:29:52 +0000 https://status.commusoft.com/incident/cl16cd4dz158619etn1117zpry0 https://status.commusoft.com/incident/cl16cd4dz158619etn1117zpry0 V4 App Site Outage Type: Incident Duration: 19 minutes Affected Components: Web Application Feb 2, 16:28:02 GMT+0 - Investigating - We are currently investigating this incident. Feb 2, 16:47:05 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:28:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. .</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:47:05</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 2 Feb 2022 16:28:02 +0000 https://status.commusoft.com/incident/ckz5rk4m61364671oouq5nmyvk https://status.commusoft.com/incident/ckz5rk4m61364671oouq5nmyvk