Duration: 3 hours and 30 minutes

Affected Components: Mobile Application, , Web Application, Support, Integrations, UK Datacenters →

Feb 21, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 21, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 21, 01:30:00 GMT+0
Identified - We will be performing our maintenance activity on the UK Data center servers on Feb 21 2026 from 1.30 AM to 5.00 AM London time. During this time period Following services will not be available for access. \- Web Applications \- Mobile Applications \- Integration Services We will be performing validation of the services during post maintenance activity and release the servers to customer for access. Thanks in advance for the Co-operations. \-- Operation Team.

Duration: 2 hours

Affected Components: , Integrations, Mobile Application, Web Application, US Datacenters →

Feb 14, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 14, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 14, 07:00:00 GMT+0
Identified - We will be performing our Regular Server Maintenance Activity in US Production Servers this Weekend. Date : Feb 14 2026 - Saturday This will help us to improve the Server performance. During this activity the website and mobile service will be down. Post maintenance we will verify the functionalities and open up the access to the public. .

Duration: 1 day, 2 hours and 34 minutes

Affected Components: Integrations, Integrations

Oct 9, 09:36:10 GMT+0
Monitoring - The Google Calendar integration temporarily lost Google Store authentication and must be reauthorized. * **US Clients:** Service restored. Users must disconnect and reconnect the integration for it to resume normal operation. * **UK Clients:** Awaiting Google approval. * Workspace accounts: Can disconnect and reconnect now to restore functionality. * Personal Gmail accounts: Will see an authorization warning. They can wait for approval or manually trust the connection..

Oct 9, 11:11:56 GMT+0
Resolved - The authentication issue has been fully resolved. To restore full functionality, please disconnect and reconnect your Google Calendar integration. The steps are outlined in the in-app notification. Once reconnected, any new records created after the setup will include full edit and delete sync capabilities..

Oct 8, 08:37:51 GMT+0
Investigating - As of right now, we are aware of a problem preventing users from being able to access our Google calendar integration. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Oct 8, 09:53:14 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 8, 12:52:09 GMT+0
Identified - Our team is still working on this, and we'll update you as soon as we have more information..

Duration: 1 hour

Affected Components: Mobile Application, Support, Integrations, Web Application

Sep 28, 02:00:00 GMT+0
Identified - We will be performing an infrastructure upgrade that will require a temporary service downtime of approximately 1 hour. During this period, our services will not be available. \[ 28-SEP-25 @ BST 3:00 AM To 4:00 AM \] We apologise for any inconvenience this may cause and appreciate your understanding. .

Sep 28, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 28, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 9 minutes

Affected Components: Mobile Application, Support, , Integrations, Web Application, UK Datacenters →

Sep 24, 08:39:05 GMT+0
Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Sep 24, 09:00:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 24, 09:47:35 GMT+0
Resolved - This incident has been resolved. Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..

Sep 24, 09:47:59 GMT+0
Postmortem - Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..

Duration: 4 hours and 57 minutes

Affected Components: Web Application

Sep 22, 15:42:45 GMT+0
Resolved - This incident has been resolved..

Sep 22, 10:45:43 GMT+0
Investigating - We are currently aware of an issue causing slowness in Commusoft Web. Our team is actively investigating this as a matter of urgency. We sincerely apologise for the inconvenience and will provide further updates as soon as we have more information..

Sep 22, 11:35:34 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 hour and 4 minutes

Affected Components: Web Application

Aug 6, 11:27:53 GMT+0
Identified - We’re currently aware of an issue causing slowness on the Job Dashboard, particularly when updating Views. Our team is working to resolve it as quickly as possible. We apologise for the inconvenience, and we will keep you posted..

Aug 6, 12:32:05 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: , Support, Integrations, Mobile Application, Web Application, US Datacenters →

Jul 12, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 11, 23:00:00 GMT+0
Identified - We will be performing scheduled maintenance on **Saturday, July 12th**, from **00:00 to 02:00 CDT**. During this time, the system will be unavailable. We expect to complete the maintenance within the scheduled window. A notification will be sent once the work is complete..

Jul 12, 00:00:00 GMT+0
Identified - .

Jul 12, 01:00:00 GMT+0
Identified - .

Duration: 43 minutes

Affected Components: Web Application

Jun 25, 09:45:38 GMT+0
Resolved - .

Jun 25, 09:02:08 GMT+0
Investigating - As of right now, we are aware of a problem Job dashboard on Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Duration: 1 hour

Affected Components: Integrations

May 24, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

May 24, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 24, 02:30:00 GMT+0
Identified - We are planning scheduled maintenance on **Saturday May 24th from 3.30 AM to 4.30 AM** the Integrations Server will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 3 hours and 30 minutes

Affected Components: Mobile Application, Support, Integrations, Web Application

Apr 26, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 26, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 26, 01:00:00 GMT+0
Identified - We are planning scheduled maintenance on **Saturday April 26th from 2.00 AM To 5.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 51 minutes

Affected Components: Mobile Application, Mobile Application

Mar 21, 10:14:48 GMT+0
Monitoring - As of right now, we are aware of a delay in data syncing from mobile applications to the web application. We have implemented a fix and are monitoring the results. We apologise for the inconvenience, and we will keep you posted..

Mar 21, 11:05:38 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 30 minutes

Affected Components: Mobile Application, Integrations, Support, Web Application

Feb 22, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 22, 06:00:00 GMT+0
Identified - We are planning scheduled maintenance of our US Servers on **Saturday 22nd February from 12.00 AM To 2.30 AM** **CST** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Feb 22, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 30 minutes

Affected Components: Mobile Application, Support, Integrations, Web Application

Jan 25, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 25, 02:00:00 GMT+0
Identified - We are planning scheduled maintenance on **Saturday January 25th from 2.00 AM To 5.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Jan 25, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 50 minutes

Affected Components: Web Application

Oct 24, 13:39:10 GMT+0
Investigating - We are aware of some slowness particularly around the customer screen, this is due to a third party outage which we are waiting for them to resolve. We will update you when we have more information..

Oct 24, 13:52:04 GMT+0
Identified - The third party has identified the cause, and they are working to restore normal service as soon as possible, you should begin to see improvements..

Oct 24, 14:28:44 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: Mobile Application, Support, Integrations, Web Application

Sep 21, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 21, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 21, 01:30:00 GMT+0
Identified - We are planning scheduled maintenance on **Saturday 21st September from 2.30 AM To 6.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 2 hours

Affected Components: Mobile Application, Integrations, Support, Web Application

Aug 24, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 24, 05:00:00 GMT+0
Identified - We are planning scheduled maintenance on **Saturday, August 24th from 12 AM To 2 AM,** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 1 hour

Affected Components: Mobile Application, Support, Integrations, Web Application

Jul 27, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 01:30:00 GMT+0
Identified - We are planning scheduled maintenance on **Saturday July 27th from 2.30 AM To 3.30 AM** the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 3 hours

Affected Components: Mobile Application, Support, Integrations, Web Application

Jun 22, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 22, 01:30:00 GMT+0
Identified - We are planning scheduled maintenance on June 22nd from 0230 to 0530 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 1 hour

Affected Components: Mobile Application

Jun 19, 02:00:00 GMT+0
Identified - Please be aware that we have scheduled maintenance on June 19th from 3:00 AM to 4:00 AM. During this period, Push Notifications to Android devices will be unavailable. The rest of the mobile app will function as normal. We estimate to finish within the time allocated, however, we will notify you when complete..

Jun 19, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 19, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Mobile Application, Integrations, Support, Web Application

Jun 2, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 2, 05:00:00 GMT+0
Identified - We are planning scheduled maintenance on the 2nd of June from 00:00 to 02:00 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 6 hours and 20 minutes

Affected Components: Mobile Application, Mobile Application

May 24, 09:08:22 GMT+0
Identified - We are currently aware of an issue with Android push notifications not working. Our team has identified the cause and is prioritizing the fix. We will keep you updated with progress and let you know as soon as an update is available on the Play Store. Thank you for your patience..

May 24, 11:59:47 GMT+0
Identified - Our team is still working on this, and we'll update you as soon as we have more information..

May 24, 15:28:36 GMT+0
Resolved - We have resolved this incident..

Duration: 8 hours and 2 minutes

Affected Components: Mobile Application, Support, Integrations, Web Application

May 4, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 00:00:00 GMT+0
Identified - Date: Saturday, 4th May 2024 UK Datacenter Maintenance: * Duration: 01:00 BST to 06:00 BST During these periods, the system will be unavailable. We anticipate completing the maintenance within the allocated timeframes. However, we'll notify you once the maintenance is complete..

May 4, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 4, 08:02:04 GMT+0
Completed - The maintenance has been completed. There maybe some issues with Clients that use Contracts that should get resolved within an hour. We will update when its finished. Other clients should not have any issues and have full functionality ..

May 4, 05:00:00 GMT+0
Identified - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Mobile Application, Integrations, Web Application

Mar 23, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 23, 02:00:00 GMT+0
Identified - We are planning scheduled maintenance on Saturday 23rd from 2 am to 5 am the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Duration: 2 hours

Affected Components: Mobile Application, Integrations, Support, Web Application

Feb 24, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 06:30:00 GMT+0
Identified - We are planning scheduled maintenance on Saturday the 24th from 12:30 am to 2:30 am CST, the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Feb 24, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 minutes

Affected Components: Web Application

Feb 7, 11:04:01 GMT+0
Identified - Maintenance is now in progress.

Feb 7, 11:19:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 11:04:00 GMT+0
Identified - We need to perform a quick maintenance on the system it will be unavailable during this time and should last approx. 15mins. We will notify you when complete..

Duration: 20 minutes

Affected Components: Integrations, Web Application

Feb 6, 11:14:33 GMT+0
Investigating - As of right now, we are aware of a problem preventing some users from being able to access certain areas of Commusoft Web, most affected are Customer records, Invoicing and the Accounting dashboard. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Feb 6, 11:29:19 GMT+0
Monitoring - We have implemented a fix and are monitoring the results..

Feb 6, 11:34:48 GMT+0
Resolved - We have resolved this incident..

Duration: 2 hours

Affected Components: Integrations, Web Application

Jan 27, 00:00:00 GMT+0
Identified - We are planning scheduled maintenance on 27th January 2024 from 0000 to 0200 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Jan 27, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 27, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Integrations

Dec 24, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 24, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 24, 06:00:00 GMT+0
Identified - We are planning scheduled maintenance on December 24 from 12:00 am to 3:00 am. Vehicle Tracking will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Affected Components: Integrations

Dec 15, 07:00:00 GMT+0
Completed - We have postponed the Maintenance due to vendor issue. We will post updated maintenance schedule later. Thank you .

Duration: 5 hours and 39 minutes

Affected Components: Mobile Application, Mobile Application, Integrations, Support, Web Application, Support, Integrations, Web Application

Nov 21, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 21, 23:00:00 GMT+0
Identified - We are planning scheduled maintenance on 21st of November from 23:00 to November 22nd 03:00 the system will be unavailable during this time. We estimate to finish within the time allocated, however, we will notify you when complete..

Nov 22, 04:39:28 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 19 minutes

Affected Components: Support, Web Application

Nov 20, 09:22:45 GMT+0
Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Nov 20, 09:40:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 20, 09:30:00 GMT+0
Identified - The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users. The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience..

Nov 20, 10:42:07 GMT+0
Resolved - This incident has been resolved. We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing. To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail. We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's. We appreciate the frustration and apologise for any inconvenience..

Duration: 10 days

Affected Components: Mobile Application, Web Application

Nov 18, 05:30:00 GMT+0
Completed - **Maintenance is Completed **.

Nov 18, 01:30:01 GMT+0
Completed - It's completed .

Nov 18, 01:30:00 GMT+0
Identified - We are planning scheduled maintenance on 18/11/2023 from 1:30 am to 5:30 am. We estimate to finish within the time allocated and we will notify you when completed..

Duration: 4 hours and 53 minutes

Affected Components: Web Application

Oct 30, 09:36:49 GMT+0
Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Oct 30, 10:02:43 GMT+0
Identified - Our team is still working on this, the site is accessible but running slower than usual. We'll update you as soon as we have more information..

Oct 30, 11:41:22 GMT+0
Monitoring - The speeds have now improved but we are continuing to monitor the issue..

Oct 30, 14:29:47 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 30 minutes

Affected Components: Mobile Application, Web Application

Oct 15, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 15, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 02:30:00 GMT+0
Identified - We are planning scheduled maintenance on Sunday 15th October from 03:30 to 06:00. The web login **app.commusoft.co.uk** and the mobile app will be unavailable during this time. We estimate to finish within the time allocated and we will notify you when completed. .

Duration: 5 hours

Affected Components: Integrations

Sep 9, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 23:30:00 GMT+0
Identified - We are planning scheduled maintenance on 9th of September 2023 from 12:30 am to 5:30 am. Vehicle Tracking will be unavailable during this time. We estimate to finish within the time allocated and we will notify you when completed..

Sep 8, 23:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 2 minutes

Affected Components: Web Application

Jul 19, 11:30:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 19, 09:44:39 GMT+0
Investigating - As of right now, we are aware of a problem with the latest Google Chrome update version 115.0.5790.99, our team is investigating this matter urgently. The chrome update is causing a visual display issue on the home screen and showing locks on the diary event. Whilst we investigate we would recommend you use an alternative browser such as Edge or Brave. We apologise for the inconvenience, and we will keep you posted..

Jul 19, 12:46:30 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 36 minutes

Affected Components: Web Application

May 26, 09:52:50 GMT+0
Monitoring - We have implemented a fix and are monitoring the results. There was an issue with sending emails through SMTP. This does not affect clients who use Commusoft's email service or the Gmail/Outlook email integration. The pending emails are reducing but may take a few hours to complete..

May 26, 11:28:25 GMT+0
Resolved - We have resolved this incident..

Duration: 8 minutes

Affected Components: Web Application

Apr 4, 08:34:58 GMT+0
Resolved - We have resolved this incident..

Apr 4, 08:26:34 GMT+0
Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Duration: 5 minutes

Affected Components: Web Application

Mar 25, 11:34:36 GMT+0
Resolved - We have resolved this incident..

Mar 25, 11:29:52 GMT+0
Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

Duration: 19 minutes

Affected Components: Web Application

Feb 2, 16:28:02 GMT+0
Investigating - We are currently investigating this incident. .

Feb 2, 16:47:05 GMT+0
Resolved - We just resolved the issue!.