Commusoft - Traccar service down – Incident details

All systems operational

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Traccar service down

ResolvedPartial outage8 hours 14 minutes

Affected

UK Datacenters

Degraded performance from 10:15 AM to 6:30 PM

Web Application

Degraded performance from 10:15 AM to 6:30 PM

  • ResolvedUTC

    The traccar issue has been resolved and the data is flowing into the system. We wanted to make sure that the servers are working fine before opening up access.

    Thanks for your patience and understanding.

  • MonitoringUTC

    Our database optimization is taking a bit longer than expected. We're upgrading system capacity to handle our growing fleet and improve long-term performance.

    Estimated completion: ~2 hours from now

    Tracking services will resume automatically once complete. All data is safe and being preserved during this process. Thank you for your patience!

  • IdentifiedUTC

    The estimated ETA is about 4 hours, i.e. 3.40pm. Fleet Trips would not work during this time.

    The issue has been identified and fix is in progress

  • InvestigatingUTC

    We are currently investigating the traccar service. The data that is sent by the devices would not be lost during this time and will be received when the server comes back up.