Commusoft - Commusoft Status Page Update - Web Application – Incident details

Experiencing partially degraded performance

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Commusoft Status Page Update - Web Application

Resolved1 hour 19 minutes

Affected

UK Datacenters

Operational from 9:22 AM to 10:42 AM

Support

Operational from 9:22 AM to 10:42 AM

Web Application

Operational from 9:22 AM to 10:42 AM

  • ResolvedUTC

    This incident has been resolved.

    We were informed by our operations team around 9am that we were seeing unusual behaviour from one of our database servers, the machine appeared to have a fault and needed replacing.

    To do so we had to take the system offline from 9:32 to 9:40 incurring a total downtime of 8 minutes. It's important to understand that like any computer hardware, it can fail.

    We powered down the affected systems safely, replaced the hardware and brought the system back online as fast as possible to minimise impact. We followed our standard procedure and met all our SLA's.

    We appreciate the frustration and apologise for any inconvenience.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    The Team has identified the cause, and they are working to restore normal service as soon as possible for the affected users.

    The issue appears to be with a faulty database. We are currently bringing the affected servers offline and replacing them. We apologise for the inconvenience.

  • InvestigatingUTC

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.